Reference

How We Run Things at agm99

These terms set out what you agree to when you open an account with us and use our lobby, including deposits via DANA, OVO, or GoPay where local law permits.

Account eligibility by regionDANA, OVO, GoPay wallet termsWithdrawal conditionsAccount suspension rulesJurisdiction-dependent access

Explore the Lobby Read FAQ

HOW WE HANDLE YOUR ACCOUNT

Account Security and Data Practices

We take the protection of your account data seriously. Your login credentials are stored encrypted; we do not expose your wallet details — whether linked to DANA, OVO, or GoPay — to third parties outside of payment processing. Here is how we handle the key areas you should know about before agreeing to our terms.

Data Retention We keep your account data for as long as your account is active and for the period required by applicable financial compliance rules. You may request a data summary at any time via support.

Cookie Use We use session cookies to keep you logged in across tabs and to maintain your lobby state when you switch between mobile browser and desktop. You can manage cookie preferences in your browser settings.

Account Security Every login triggers an OTP check to your registered number. If you suspect unauthorized access, lock your account immediately through the security tab and contact live chat with your wallet reference.

Change Requests To update registered details — phone number, linked wallet, email — submit a verified request through support. Changes to payment wallets require a re-verification step before new transactions clear.

What These Terms Actually Cover

agm99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on agm99, you confirm that you have read and accepted these terms in full. Access to our lobby — including slots, live casino tables, and sports betting markets — is conditional on eligibility under the laws of your region. We do not

1
extend service where local law prohibits it. Your account is personal and non-transferable; sharing login credentials is a breach of these terms and may result in suspension. Deposits made through DANA, OVO, or GoPay are subject to our transaction policy: each deposit is final once confirmed
2
through your wallet PIN. Withdrawal requests are processed after identity verification is complete — we may ask for supporting documents before releasing funds. We reserve the right to update these terms at any time; material changes will be flagged on the account notice board before they
3
take effect. Continued use of the platform after a change is posted counts as acceptance. Players in Makassar and other supported cities access the same terms as all other eligible regions — no regional carve-outs apply.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS HELP CHANNELS

Reach Us About Your Terms Questions

If a clause is unclear or you need to dispute a transaction decision, our support team handles terms-related queries through the channels below. We cover account suspensions, wallet transaction disputes involving DANA, OVO, or GoPay, and eligibility questions — bring your account ID when you get in touch so we can pull the right record fast.

Team online

Live Chat

Raise a terms or account dispute directly in the live chat window. Have your account ID and the relevant transaction reference ready before you start.

Email Support

Send detailed terms queries or document requests to our support email. We respond to wallet dispute cases — DANA, OVO, GoPay — with a written record you can keep.

Account Notice Board

Check your account notice board for any active terms updates, suspension notices, or verification requests. This is our primary channel for formal communications.

Your Terms Questions, Answered Directly

These are the questions we hear most often about how our terms apply to real account situations — from wallet disputes to account closures. If your question is not here, live chat is the fastest path to a direct answer.

Access depends on local law and is available only where permitted in your region. Check current eligibility before opening an account — we do not override local legal restrictions.

A breach — such as sharing your login or attempting to manipulate a transaction — can result in account suspension or permanent closure. Funds under review may be held pending investigation.

Yes. All deposits via DANA, OVO, or GoPay are governed by our transaction policy. Once confirmed through your wallet PIN, a deposit is final and cannot be reversed on our side.

We post material changes to your account notice board before they take effect. Continuing to use the platform after a posted update counts as your acceptance of the revised terms.

Contact support via live chat or email with your account ID. Data requests are handled within the timeframe required by applicable rules. Account closures are processed after any pending withdrawals clear.

Raise a formal dispute through our email support channel. Include your account ID and the GoPay, OVO, or DANA transaction reference. We review each case against the terms on record at the time of the transaction.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Guide Indonesia InfoLegal InfoAgm99 Banking

How We Run Things at agm99

Account Security and Data Practices

Reach Us About Your Terms Questions

Live Chat

Email Support

Account Notice Board

Your Terms Questions, Answered Directly

01 Can I use agm99 if I'm in Indonesia?

02 What happens if I breach the terms?

03 Are my DANA or OVO deposits covered by the terms?

04 How will I know if the terms change?

05 How do I request my account data or close my account?

06 What if I disagree with a withdrawal decision?

Terms & Conditions

Related pages

Related pages