Reference

How agm99 Handles Your Personal Data

Your account information, payment details and browsing activity are handled with care. This page explains what we collect, why we collect it, and how you can request changes — covering everything from wallet data like DANA, OVO and GoPay transactions to how we store…

Account data protectionDANA, OVO, GoPay privacyCookie and device dataYour right to access dataContact us to update records

Explore the Lobby Read FAQ

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We take a layered approach to protecting what you share with us. Encryption, access controls and session management all play a role — none of which requires you to do anything extra after your initial account setup.

Encrypted Data Storage

Personal and payment data is stored using encryption at rest. Your DANA, OVO or GoPay transaction references are never written to an unprotected log or shared in plain text.

Cookie Use and Choices

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences from your browser settings at any time.

Data Retention Period

We keep your account data for as long as your account is active and for a period after closure as required under applicable rules. You can request early deletion where local law permits.

Third-Party Access Limits

We share data only with payment processors needed to complete your DANA, OVO or GoPay transactions, and with service providers bound by confidentiality obligations.

What Information We Hold and Why

agm99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the details you provide directly — your name, email, mobile number and date of birth. If you deposit or withdraw using DANA, OVO or GoPay, we record the transaction reference and wallet identifier to verify the payment

1
and match it to your account. We do not store your full e-wallet PIN or password. Your IP address, device type and session timestamps are logged automatically each time you access the platform, whether on a phone in Makassar or a desktop browser elsewhere. This technical
2
data helps us detect unusual login attempts and maintain account security. We also collect behavioural data — which sections you visit, how long you stay, and whether you accessed via mobile or desktop — to improve the experience. All data processing depends on local law and
3
is handled only where permitted in eligible regions. We do not sell your personal data to third parties. Data shared with payment processors like DANA, OVO and GoPay is limited to what those services need to complete a transaction.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to access, correct or delete your personal data, contact our support team directly. We handle privacy requests separately from general account queries so your request reaches the right team without delay. Response times depend on the nature of the request and the verification steps required.

Team online

Live Chat

Open the chat window in your account dashboard to submit a data access or correction request. Our team will verify your identity before processing any change.

Email Support

Send your privacy request to our support email address listed in your account settings. Include your registered mobile number so we can match your account quickly.

Account Settings

Some personal details — display name, mobile number, linked e-wallet — can be updated directly from your account settings page without contacting support.

Common Questions About Your Privacy on agm99

Below are questions we hear most often about how your data is collected, stored and managed. If your question isn't covered here, reach us through live chat or the support email in your account settings.

We collect your name, email address, mobile number and date of birth at registration. If you transact via DANA, OVO or GoPay, we also record the wallet reference linked to that payment.

No. We only record the transaction reference and wallet identifier returned by the payment processor. Your e-wallet PIN and login credentials stay entirely within your own wallet app.

Yes. Send a data access request via live chat or the support email in your account settings. We will verify your identity first, then provide a summary of what we hold.

Submit a deletion request through live chat or email. We will confirm what can be removed immediately and what must be retained under applicable rules before proceeding.

We keep records for a period after account closure as required by applicable rules in eligible regions. Where local law allows earlier deletion, you can request it through our support team.

We do not sell or share your personal data with advertisers or marketing firms. Data is shared only with payment processors like DANA, OVO and GoPay strictly to complete your transactions.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoMines Mobile Play InfoSerang Casino Lobby

How agm99 Handles Your Personal Data

Data Handling, Cookies and Account Security

Reach Us About Your Data

Live Chat

Email Support

Account Settings

Common Questions About Your Privacy on agm99

01 What personal data does agm99 collect when I open an account?

02 Does agm99 store my DANA, OVO or GoPay PIN or password?

03 Can I request a copy of all the data agm99 holds about me?

04 How do I ask agm99 to delete my account data?

05 How long does agm99 keep my data after I close my account?

06 Does agm99 share my data with advertisers or third-party marketers?

Privacy Policy

Related pages

Related pages