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Understand Your Rights on agm99

These legal terms set out how agm99 operates for users in Indonesia where access is permitted under local law. They cover account eligibility, data use, payment handling via DANA, OVO, and GoPay, and your rights to request changes or close your account.

Account Eligibility RulesData & Privacy PolicyDANA, OVO, GoPay Payment TermsUser Rights & Contact PathsJurisdiction-Dependent Access
agm99 Understand Your Rights on agm99
ACCOUNT SECURITY STANDARDS

How We Handle Your Data and Account

Your account security and data handling follow a consistent set of practices across all supported regions. Cookies, session tokens, and wallet-link records are managed according to our retention schedule, and you can request a summary of data held on your account at any time through the dashboard or via email support.

Data Retention

We keep your account and transaction data for the period required under our policy. You can request a copy of your stored data or ask for deletion where local law permits.

Cookie Handling

Cookies support session continuity and wallet recognition for DANA, OVO, and GoPay. You can manage cookie preferences through your browser settings at any time.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. If you suspect unauthorised access, contact live chat immediately to freeze account activity.

Policy Change Requests

To update your registered contact details, request data removal, or raise a compliance concern, use the dashboard request path or email support for a tracked response.

POLICY CONTACT PATHS

Reach Us About Any Legal Query

If you have questions about your account terms, data held on file, or how a payment dispute is handled, our support team covers policy matters directly. You can raise a concern through live chat, email, or by submitting a request through your account dashboard. We aim to acknowledge policy-related queries within one business day.

Team online

Live Chat

Open the chat widget from your account page to reach a support agent who can address account terms, data requests, or wallet-linked payment questions directly.

Email Support

Send a written query about your legal rights, data access, or account closure to our support address listed in your account settings under the Help section.

Account Dashboard Request

Log in, go to your account settings, and submit a formal data or policy request. This path creates a timestamped record that our compliance team reviews directly.

Legal Terms — Common Questions Answered

These are the questions we hear most often about account rights, data, and legal terms on agm99. If yours isn't here, reach us through live chat or account dashboard support.

Account access depends on local law and is available only in regions where it is permitted. You are responsible for confirming that opening and using an account is lawful where you are located.

We hold your registration details, session history, and transaction records including DANA, OVO, and GoPay activity. You can request a summary of this data through your account dashboard at any time.

Submit a deletion request through the account dashboard or via email support. We will process it in line with our retention policy and confirm once complete, subject to any legal hold requirements.

Closing your account removes the active wallet link for DANA, OVO, or GoPay. Any pending transactions must be settled before the closure is finalised, which support can help you confirm.

We notify you through your registered contact method before material changes take effect. Continued use after the notice period means you accept the updated terms; you may close your account before then if you disagree.

Start with our live chat or email support for any payment concern. If the issue is at the wallet provider level, we will direct you to the correct escalation path for DANA, OVO, or GoPay respectively.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.