Reference

How agm99 Handles Your Privacy in Indonesia

Your account details, wallet information and browsing activity on agm99 are managed with clear, transparent practices built for Indonesia — including how we handle data tied to DANA, OVO and GoPay transactions.

Account DataWallet PrivacySession SecurityOVO & GoPay InfoData Access Rights
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agm99 How agm99 Handles Your Privacy in Indonesia
HOW WE PROTECT YOU

Our Commitment to Secure Data Handling

We run data practices that are consistent and auditable. Below are four concrete ways we keep your account information safe and handle it with clear intent — not vague promises.

Encrypted Wallet Connections All DANA, OVO and GoPay transaction data passes through SSL-encrypted channels. Your wallet ID and payment records are never stored in plain text on our servers.
No Third-Party Data Sales We do not share or sell your personal information to advertisers or data brokers. Your account details stay within the agm99 platform and its verified service partners.
KYC Verification Scope KYC checks are limited to what we need to confirm your identity and approve withdrawals. Documents submitted are reviewed only for verification and then stored securely with restricted staff access.
Session Data Controls Session cookies track your lobby activity — like which games you opened or pages you viewed — to keep navigation smooth. You can review cookie settings from the footer of any page.
PRIVACY HELP PATHS

Get Help With Your Privacy Questions

If something about your data does not look right, or you want to update, review or remove account information, our support team is here. Reach us through the channels below and we will walk you through the steps specific to your account and wallet setup.

Live Chat Support Start a live chat from the account page to ask about your stored data, wallet details linked to OVO or DANA, or to request a data summary from our team.
Email Data Request Send a data access or deletion request by email. Include your registered account name and the wallet ID you use — GoPay, OVO or DANA — so we can locate your records.
Account Settings Path Inside your account dashboard, you can update your contact number, review linked wallet details and change your notification preferences without contacting support.
agm99 Explore What We Collect and Why

Explore What We Collect and Why

When you open an account on agm99, we collect the details needed to verify your identity and process payments through DANA, OVO or GoPay. This includes your registered name, contact number and wallet ID linked to transactions. We do not sell your personal data to third parties. Session data — like which pages you visit or games you open, whether that is

Crash Fast Lift or a live table — helps us keep the experience relevant to you. You can request a summary of your stored data by contacting our support team directly. All data handling applies where local law and eligible regions permit it.

Privacy Terms You Should Know

These are terms that appear in our privacy practices. Plain definitions so you know exactly what each one means before you engage with your account or wallet.

01
What is KYC in the context of agm99?

KYC stands for Know Your Customer. It is the identity verification step we run before approving withdrawals — typically a photo ID and a selfie to confirm your account belongs to you.

02
What does SSL mean for my account security?

SSL (Secure Sockets Layer) is the encryption protocol that scrambles data moving between your device and our servers, so your wallet details and login credentials cannot be intercepted in transit.

03
What is a session cookie?

A session cookie is a small file stored temporarily on your device while you browse. It remembers your login state and preferences within that visit, then clears automatically when you close the browser.

04
What does data retention mean?

Data retention is how long we keep your account records after you stop using the platform. Retention periods depend on legal requirements and the type of data — transaction records are kept longer than browsing logs.

05
What is a data access request?

A data access request is your right to ask us what personal information we hold about you. Submit one via live chat or email and we will provide a summary of your stored account and wallet data.

06
What does wallet ID mean in our privacy records?

Wallet ID refers to the account number or registered phone number tied to your DANA, OVO or GoPay account that we record when you make a deposit or withdrawal through those payment rails.

What You Ask About Privacy in Indonesia

Real questions from people checking their data rights and account settings on agm99. If your question is not here, reach our support team through live chat and we will answer it directly.

No. Your wallet information — whether that is DANA, OVO or GoPay — is used only to process your transactions. We do not pass wallet IDs or payment records to third-party advertisers or data brokers.

Yes. Send a deletion request via email or live chat with your registered name and wallet ID. We will confirm what can be removed and what must be retained under legal obligations before processing your request.

Your password is hashed and never stored in readable form. Login sessions use SSL encryption, and if unusual access is detected on your account, we may prompt an OTP verification to confirm it is you.

We log your device type, session time and which pages or games — like Crash Fast Lift — you open. This helps us keep navigation smooth. We do not record keystrokes or capture screen content from your device.

GoPay transactions are processed through an encrypted payment channel. We record the transaction amount and your wallet reference but do not store your GoPay PIN or any authentication credentials from the GoPay app itself.

No. Privacy practices apply consistently across all regions where the platform is accessible, including players in Makassar. Availability and data handling both depend on local law and eligible regions at the time of access.
Reference

Privacy Guide Indonesia

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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